Is eDreams Legit, Safe and Reliable? An Honest Opinion

Last Updated: April 12th, 2024

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Home to bargain flights and some ridiculous hotel deals, eDreams is a travel website that many people are curious about. With such great deals, something has to be amiss, doesn’t it? So, is eDreams legit or is it too good to be true? Let’s dive in and find out.

Is eDreams legit?

Okay, so the big question is, is eDream legit? Well, considering that eDreams is owned by the Spanish travel giant, eDreams ODIGEO, it’s definitely a legit website and company. The trouble that people have with eDreams is that they’re not entirely reliable or transparent when it comes to prices and refunds.

It’s also had some contentious issues due to the rumors that they’re selling Ryanair flights without their authorization. While plenty of third-party OTAs sell flights without agreements with the dedicated airline, eDreams and Ryanair’s lack of a relationship has proven pretty bad for many people.

When you’re booking through eDreams it’s important to remember that they’re a middleman and that although your flight price might be slightly cheaper than buying through the airline, you’ll still have to deal with the hassle of eDreams customer service if there’s an issue.

Largely, the consensus seems to be that eDreams is great if there aren’t any issues with your flight or holiday booking. However, if you’re buying a Ryanair flight or have any problems with your booking further down the line, getting a decent answer, refund, or reasonable help seems to be pretty tricky.

Is eDreams safe to use?

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First things first, is eDreams safe to use? Well, like all online travel agencies or OTAs, eDreams largely works as a middleman, connecting travelers with airlines and hotels all around the world. That means that they source deals or have relationships with different travel vendors and then pass them on to their customers.

As eDreams is owned by the travel giant eDreams ODIGEO, it is largely safe to use, but it all depends on the individual hotel or airline you’re booking with. They don’t have a responsibility to vet the hotels on their site and in some cases don’t have the best reputation with some airlines who refuse to accept their bookings. So, while eDreams may be safe to use, it’s not always the most reliable OTA to use.

This is because they’re known to be sneaky in their pricing techniques. Namely, showing one very low rate on the booking page and then adding on a ton of service charges and fees at the checkout stage. Although these charges are clear to see before you book, it does make the prices unreasonable for a lot of people after they’ve assumed they’ve found a great deal.

Is the eDreams website safe?

The eDreams website itself is safe to use. Any payments made through the site are verified and authenticated, so you can rest easy in this regard. According to their website, all payments are encrypted through their server so they’re protected from scammers or third parties.

Is eDreams covered by ABTA?

As eDreams is a Spanish company, it’s not covered by either ABTA or ATOL travel protection. It is, however, protected by the Spanish Financial Scheme, so there is a bit of protection for their customers.

We’d recommend having robust travel insurance in place before booking your trip, so that if anything goes wrong, you’re completely covered and able to get some of your money back. Remember, you need to buy your insurance before you book anything, otherwise, you’re not covered!

Is eDreams authorized by Ryanair?

Famously, Ryanair is cracking down on third-party websites and OTAs selling their flights. eDreams are not exempt from this and there are conflicting messages online about whether or not you can use Ryanair tickets bought through eDreams.

It seems like you can buy Ryanair tickets on eDreams, but you cannot use Ryanair’s online check-in system with tickets bought through third parties. Instead, eDreams will manage the check-in process over the phone for you for a small fee.

This small fee is nothing compared to the 70 Euros Ryanair will charge you to check in at the airport, but it’s still another inconvenience if you’re looking to book Ryanair flights through eDreams.

Some bookings say that Ryanair has no relationship with eDreams and they’re not authorized to sell their flights, so you might even have your ticket voided! It’s best to steer clear of any third-party sites when booking Ryanair tickets, eDreams included.

Why is eDreams so cheap?

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A lot of the time, eDreams lure in customers due to its ridiculously cheap fares. Sometimes the fares are cheaper than booking directly through the airline. So, how can they actually do that and if they’re undercutting the airlines, how does eDreams make money?

How does eDreams make money?

There are a few ways that eDreams makes money. As with many OTAs, the main way is by cutting their commission. With airlines and hotels that they have resale agreements with, eDreams will likely receive around 20% commission from the vendor for each sale. If they only take a 15% commission, they can pass on a 5% saving directly to the customer which often makes their prices cheaper than buying directly from the airline or hotel.

The other way that eDreams makes money is through their subscription service, eDreams Prime. This annual subscription costs between $46 (€40) and $68 (€60) depending on your country and the benefits include secret sales, member-only events, discounts for friends and family, and more. However, it’s not clear how good these discounts are. You can sign up for a 30-day free trial, but it’s questionable how good these secret deals are actually going to be.

Extra fees at checkout

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The main reason why eDreams flights and hotel prices seem so cheap is due to a sneaky trick that many people have complained about repeatedly. This is where they show ridiculously cheap prices and then when you get to the checkout, you’ll see expensive fees added on which makes the flights or hotel more expensive, and much more realistic.

A lot of people feel like this is a scam as it misrepresents the actual price of the flights or hotel, but as it does state the full price before you actually pay, it’s more disappointing and annoying than a genuine scam.

Is it possible to get a refund from eDreams?

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One of the big questions when you’re not sure about a travel website or online travel agency is whether you can get your money back or not if something goes wrong. So, refund policies are a big deal when it comes to questionable travel sites. With that in mind, can you get a refund from eDreams?

As eDreams is largely a middleman, it depends wholly on the airline or hotel whether or not you can cancel and get a refund. Certain airlines don’t allow you to change or cancel your bookings once they’re bought, so you need to check the terms and conditions before you purchase.

On the whole, refunds from eDreams can take up to 90 days to hit your account, which is a pretty long lag time. They say this is because they’ll need to cancel your booking with the vendor, wait for them to get the money back, and then process and pass it along to you.

Cancel for any reason guarantee

Recently, eDreams launched a cancel for any reason guarantee. This is something that you can add to your booking and enables you to get 80% of your ticket price back up to 24 hours before your flight.

While this sounds great, it’s only available on certain flights so you need to make sure that you check the small print in advance. You’ll also lose 20% of your booking as a service fee to eDreams, so factor this into your plans as well.

Is it hard to cancel eDreams Prime?

While it’s not difficult to cancel your eDreams Prime membership – you simply log into your account and cancel the membership – you will not be refunded for the rest of the year. You will, however, have access to the Prime perks for the rest of your subscription.

Essentially, what you’re doing is canceling the auto-renewal feature on your Prime membership so that you don’t get stuck with it for another year. However, eDreams Prime does have a 30-day free trial, so if you’re not sure about the premium subscription, you can try it before you buy!

Is eDreams customer service good?

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Honestly, customer service for an online travel agent is something that you never want to use, but it’s always useful to know if it’s a good experience or not. However, if the reviews are anything to go by, the eDreams customer service isn’t something that you want to have to deal with.

The role of an OTA

A lot of the annoyance that comes from dealing with eDreams is about the lack of action that the customer service agents can actually take. As an OTA, eDreams is a middleman and that means that all cancellation, change, and refund decisions have to come from the airline or hotel themselves, not from eDreams.

This can result in some fairly frustrating conversations and back-and-forths with customer service agents. Aside from this, there are two main reasons why people aren’t fans of eDreams customer service: chatbots and long hold times.

If you know that eDreams are an OTA going into the transaction and you know the role of an OTA, then you’re less likely to become frustrated if things go wrong. Essentially, eDreams works much the same as Booking.com, Agoda, Hotels.com, Expedia, and other popular OTAs. So, if there’s a problem, it tends to take a lot longer to resolve because you have to communicate and process any changes through a middleman who also takes a cut of any service charges or fees.

Chatbots

While technology moves forward to make things more efficient and effective, sometimes you need to talk to a real person. However, eDreams uses chatbots for a lot of their customer service. The idea is that if it’s a pretty standard question or query, the chatbot should easily be able to answer the question or direct the customer to the right website page.

Despite this, many people use customer service when they have a specific problem, rather than a general one. If you want to get your money back or there’s a problem with your booking that needs an urgent fix, the last thing you want is to talk to a pre-programmed machine.

Long hold times

Another reason why the eDreams customer service support isn’t the best is due to the long hold times. If you need to speak to a person rather than a chatbot, you need to phone up their customer service.

This includes if you need to check into a Ryanair flight. So, there are a lot of people ringing up the hotline. Ultimately, this means super long hold times that make everyone more and more irate as they wait. It’s not a good recipe for positive customer service!

Final Thoughts

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So, all in all, eDreams is a legit website and online travel agency, but it does have its weird quirks and sneaky tricks that have made it unpopular with many customers and potential travelers. While it is legit, if we’re asking if eDreams is reliable, then we’d have to say not really. With changing prices when you get to check out, not being able to check in online with your chosen airline, and difficult-to-access customer service, it’s not the easiest service to use.

To close off this guide to eDreams, here are some key things to remember:

  • Try not to purchase Ryanair flights through eDreams as they don’t have an airline agreement and you won’t be able to check-in online and will have to pay a fee to check-in over the phone with eDreams.
  • You can get deals with eDreams Prime for free on a 30-day trial.
  • Do not take the flight price at face value on the deal page, as the price is likely to go up with additional fees at the checkout.
  • Customer service mostly takes place over the phone, so be prepared for long hold times.

Have you used eDreams at all? What was your experience? Let us know in the comments below!

About The Author

Rebecca Crowe is a freelance content writer who specializes in writing about travel, food, drink, and adventure. She specializes in budget and adventure travel content and can usually be found climbing some rocks, eating some tacos, or waiting around at the nearest airport. Her best budget travel achievement was spending a weekend in Paris with Roland Garros tickets for under £150, although she's always on the lookout for even better adventure and travel deals! If you want to keep up with her next adventure, check out her website at Wandering and Wine.

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Picture of Rebecca Crowe

Rebecca Crowe

Rebecca Crowe is a freelance content writer who specializes in writing about travel, food, drink, and adventure. She specializes in budget and adventure travel content and can usually be found climbing some rocks, eating some tacos, or waiting around at the nearest airport.

Her best budget travel achievement was spending a weekend in Paris with Roland Garros tickets for under £150, although she's always on the lookout for even better adventure and travel deals!

If you want to keep up with her next adventure, check out her website at Wandering and Wine.

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